NVT Satisfaction Survey

New Visions Toronto recently completed an online and paper satisfaction survey for the people we support, their families, and our staff.

While the response rate was low from the people we support and their families, the results were very positive. Here is summary of the results:

Summary of Families/People Supported Responses

  • 90% satisfied or very satisfied with overall communications with New Visions Toronto.
  • 90% satisfied or very satisfied with direct care support staff.
  • 80% satisfied or very satisfies with the quality of Management staff dealt with most often.
  • 90% satisfied or very satisfied with support related to healthcare issues.
  • 80% satisfied or very satisfied with support related to personal care issues.
  • 90% satisfied or very satisfied with support related to community participation.
  • 80% satisfied or very satisfied with Life Plan process.
  • 58% satisfied or very satisfied with the general appearance of the home they see most often.
  • 100% satisfied or very satisfied with overall relationship with New Visions Toronto.
  • 90% of respondents felt they receive enough information from New Visions Toronto.
  • 78% of respondents would like to participate in strategic planning.

Summary of Staff Responses

  • 88% satisfied or very satisfied with overall communications with New Visions Toronto.
  • 86% satisfied or very satisfied with interaction with co-workers.
  • 85% satisfied or very satisfied with quality of work provided by co-workers.
  • 93% satisfied or very satisfied with interaction with Service Coordinators.
  • 83% satisfied or very satisfied with interaction with administrative staff.
  • 81% satisfied or very satisfied with quality of their direct manager.
  • 74% satisfied or very satisfied with current work situation.
  • 84% satisfied or very satisfied with contact with families.
  • 88% satisfied or very satisfied with overall relationship with New Visions Toronto.
  • 97% felt support related to health care issues is excellent or good.
  • 100% felt support related to personal care issues is excellent or good.
  • 69% satisfied with Life Plan process.
  • 85% satisfied or very satisfied with the appearance of their work area.
  • 69% did not want to be considered for job opportunities that would be considered advancement.

The board of Directors will use the information obtained through the surveys to determine if our Strategic Plan needs to be updated now or if it will be delayed until after the next survey.

New Visions Toronto is pleased that all three methods of evaluation that have taken place within the last year (Ministry Compliance Review, Independent Service Review and Satisfaction Survey) suggest that a high quality of service is being provided by the agency. We thank all of our staff for their efforts in achieving this ongoing high standard of care.